A passenger with Scoot experienced anxiety after seeing an email preview suggesting their seats had been dropped, following a previous family seating issue. The passenger replied to the Stomper on October 15, expressing concern over the confusion. Scoot responded with an apology, acknowledging the mix-up. The email in question included a preview that led the passenger to believe their booking had been altered. The airline confirmed the seats were not actually changed, and the passenger was reassured. The incident highlights potential issues with email previews causing misunderstandings. Scoot is reviewing its communication practices to prevent similar situations. This case follows a prior family seating problem, which had already caused frustration for the passenger. The airline is now taking steps to improve clarity in its messaging.