A customer in Jurong reported waiting over two hours for a breakfast order from McDonald's, which was marked as delivered but never received. The incident led to a formal complaint. The customer placed the order online and waited for the delivery, but the food never arrived. The order status showed as delivered, leaving the customer confused and frustrated. McDonald's has not yet responded to the complaint. The situation highlights potential issues with the delivery system and customer service. The customer is now seeking clarification and compensation. This case reflects growing concerns about online food delivery reliability.